Activerootwayau Advisory Pty Ltd (ABN 47 682 901 318) ("Activerootwayau", "we", "our", "us") respects your privacy and is committed to handling personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Policy explains what we collect, why we collect it, and the choices you have.
1. Scope of this Policy
This Policy applies to information collected through activerootwayau.com, through phone or email correspondence with our specialists, and through any digital form we operate. It does not apply to third-party sites we may link to.
2. What we collect
We collect only the information we need to assess your eligibility for Australian public schemes: your name, contact details, postcode, a general description of your household or business, and, where relevant, the categories of public support you are interested in. We do not request tax file numbers, Medicare numbers or banking details through this website.
3. How we use it
We use your information to respond to your enquiry, to prepare an indicative eligibility review, to send you the response you asked for, and to comply with our legal obligations. We will never sell your personal information.
4. Cookies and consent
We use Google Consent Mode v2. Until you actively consent, advertising, analytics and personalisation storage are denied by default. You can change your preferences at any time via the Cookie Policy page. Granular details are listed in our Cookie Policy.
5. Disclosure to third parties
We may disclose information to trusted service providers (e.g. secure email hosting, document storage) that operate under written confidentiality and data-protection arrangements. We may also disclose information if required by Australian law, court order, or to protect the rights and safety of our clients and staff.
6. Retention
We keep enquiry data for up to 24 months from the last interaction, after which it is securely deleted or de-identified. Where you become a client, we retain records for the period required by ATO record-keeping rules (typically 5 years).
7. Your rights
You can ask us at any time to access, correct or delete the personal information we hold about you, and to withdraw your consent. Email hello@activerootwayau.com and we will respond within 30 days. If you believe we have not handled your information properly, you can also contact the Office of the Australian Information Commissioner (OAIC).
8. Security
We use industry-standard technical and organisational safeguards — encrypted transport, access controls, staff training and least-privilege principles — to protect personal information against loss, misuse or unauthorised access.
9. Cross-border data
Our primary infrastructure is located in Australian data centres. Where a sub-processor is located overseas, we ensure contractual protections at least equivalent to the APPs.
10. Updates to this Policy
We update this Policy from time to time to reflect operational, legal or regulatory changes. The "Last updated" date at the top of this page indicates when changes took effect.
11. How to contact us
Privacy enquiries: Activerootwayau Advisory Pty Ltd, Level 12, 1 Castlereagh Street, Sydney NSW 2000, Australia — hello@activerootwayau.com.